Return policy

Can the order details be changed after completion?

To make any changes to your order after it has been completed, we will cancel the current order and will make a new order with the required changes within a period not exceeding 4 days from the date of making the order.

Can I cancel my order?

Yes, you only need to contact us within a period not exceeding 4 days from the date of placing the order, through: Customer Service (Customer Service Number 01092933133) or our pages on Facebook and Instagram or send an email to customers@chichomz.com in the event that the order is paid Upfront, your deposit will be refunded through the original payment method.

If the order is cancelled after 4 days, the advance payment may be deducted to compensate for the damage caused by the start of manufacturing the product.

Some products may differ in the type and shape of the accessories attached to them from the image on the website according to their availability in the Egyptian market. This does not prevent their quality and being free from any defects that prevent the use of this product.

Some products such as carpets may differ from the image shown on the website slightly due to the lighting conditions that were used when the product was photographed.

The product is examined by the customer before the delivery representative leaves. Receipt of the product is considered an implicit acknowledgment of approval and that it is free from any technical defects that prevent the use of the product intended for it.